OUR MISSION

To empower, educate, and exceed expectations as we deliver high quality patient-centered care.

TRUST

Actions speak louder than words, just as trust is a reflection of our character and capabilities. We earn trust by being competent and by living the “Golden Rule”, which means we will treat each other and our patients the way we want to be treated. Gaining the trust of our patient’s is our greatest asset and strength. These relationships are nurtured by showing sincere care, being open, asking powerful questions, and above all “listening like we mean it”.

SERVICE

Our primary goal is to give exceptional service and exceed the expectations of our patients.  We do this by always putting the patient first, which means we will keep their needs in the forefront of our work.  Patients are best served by following principles of evidence-based practice where clinical practice guidelines ensure results.  Evidence-based practice requires the use of relevant research, applied clinical judgment, and input from patients outlining their desires, values, and concerns.

VALUE

Our organization will always give value by being the best-cost provider of services and technology that delivers the greatest benefit to the patient.  This occurs as we give consideration to details and activities that increase efficiency and lower costs; by doing business with those who have like values; and by establishing long-term relationships with vendors, manufacturers of hearing technology, and other allied health professionals.  We are committed to provide affordable, yet effective products and services that meet the needs of our patients and medical providers.